Michael Hardy graduated in 1997 from the University of Texas, with a degree in Public Relations. During his last two years at the University Michael worked in Austin, Texas leasing and selling residential properties in the downtown and campus areas of the city. Upon graduating he decided to move to Costa Rica to pursue a job selling property for Los Sueños Resort & Marina. Two weeks after graduation Michael packed his car and drove from his home town of San Antonio, Texas to Costa Rica, and began his career in Co...
Laura Thomas has been living in the area since 1994, running a successful charter business out of Los Sueños Marina. Working in the real estate business was a natural transition for her. She has a unique perspective of the market at the Costa Rican coastline because of her years doing business in the area. She has been with HRG for 2 years now and works closely with Mike Hardy.
Jorge has been with HRG since 2013 and currently acts as Operations Manager and CFO for the company. With a degree in Business Administration and Finance from the University of Costa Rica (UCR), Jorge seeks to put forth his best effort providing a high quality services and a standard of excellence for our customers, property owners and guests. With more than 15 years of experience in Private Finance and Investment activities, there is no doubt that Jorge will achieve his goals with HRG.
Ricardo has worked in tourism for more than fifteen years and has been with HRG since 2010; he is the reservation department head, and has been handling customer service for the company’s many travel clients for years. He enjoys helping people to find their best accommodations in the resort and to make the most out of their Costa Rica vacations. Ricardo was born and raised in Costa Rica, is fully bilingual (English and Spanish), and a proud father of three beautiful children. Interacting with clients every day, Ricar...
Nancy is your “go-to”person for everything needed during your stay Nancy was born and raised in Jaco and, as a native of the area, she knows it like the back of her hand. With more than 3 years at the resort prior to starting her work with HRG, she now has a firm handle on everything Los Sueños Resort related. Nancy has now been with HRG for more then 7 years. Nancy is an avid golfer and can give you a few tips about La Iguana Golf Course. She is multilingual, speaking English, Spanish, and a bit of Portuguese...
At HRG, we are proud to have Josue as our concierge. He has been with HRG since 2021. His exceptional customer service, combined with his friendly and approachable nature, ensures that every guest enjoys a truly unforgettable experience. Whether you're visiting for business or leisure, Josue is here to make sure your stay is nothing short of perfect.
Originally from the Caribbean side of Costa Rica, Maroly has always worked in the tourism industry. In addition to her role alongside Ricardo in reservations at HRG, she is a known and trusted childcare provider. Maroly loves working in the tourism sector, as it allows her to meet families from all over the world, engage with new cultures, and introduce them to her beloved country, Costa Rica.
Carlos is our dedicated front desk clerk at HRG, known for his outstanding customer service and unwavering commitment to guest satisfaction. As the first point of contact for many of our visitors, Carlos sets a positive and welcoming tone that resonates throughout their stay. From the moment guests arrive, Carlos's friendly smile and professional demeanor make them feel at ease. His efficiency and attention to detail ensure a smooth and swift check-in process, even during the busiest times. Carlos's ability to handl...
Harold is bilingual and speaks fluent english as well as spanish. Harod has been working with customer service for the past 17 years. He has ben taking care of our guests since HRG opened and he loves to work as personal tour guide for HRG, making sure that you have a perfect stay. Harold will make sure that you have a great experience and that you get to see the real Costa Rica. He will take care of you from the moment you arrive until you leave. He works by the quote; "You come as a client and leave as a...
Ericka was born and raised in San Mateo, Costa Rica. HRG´s most loyal employee, she has seven years with the company and has loved every minute of it. Having worked in different departments over the years, Ericka has a familiarity with the company and its workings like no other; she is a huge asset to the property management department of HRG.
Jazmin has been with HRG since 2012 and works in the accounting department. She is from Costa Rica and speaks English and Spanish fluently. Jazmin says she enjoys helping people and loves what she does. In charge of accounts payable, Jazmin is efficient, detail oriented, and conscientious; our clients and venders can rest assured they are always in good hands with her.